Terms of Use

Chapter 1.0

1.1 The following Terms of Use (“Terms”) constitute an agreement between you and DREAMS, operated by Healios AG (“DREAMS,” “Healios”, “we,” or “us”), the operator of the DREAMS mobile app of dreams.care (the “Site”) and related websites, applications, services and mobile applications provided by Healios and on/in which these Terms of Use are posted or referenced (collectively, the “Services”).

1.2 The Services are made available conditional upon and subject to your agreement to and compliance with these Terms of Use set forth below (the “agreement”). Please read this agreement carefully before accessing or using the Service. By accessing or using the Service, you agree to be bound by the Terms of Use set forth below. If you do not wish to be bound by these Terms of Use, you may not access or use the Service. The information contained in or made available to Users through the Service is presented in summary form only, is not exhaustive and should not be used in place or delay of a medical, psychological, clinical, therapeutic, or any other contact with a, qualified healthcare professional. Never delay in obtaining or disregard medical advice because of information obtained from this site.
Healios may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site. You agree to review these

1.3 Terms of Use periodically to be aware of such modifications and your continued access or use of the site shall be deemed your conclusive acceptance of the agreement as may be modified from time to time. These Terms of Use were last updated 1 September 2020.

Chapter 2.0

Use of service

2.1 By using the Services or registering an Account, you represent that you are at least 18 years of age and you have the legal authority to enter into this Agreement. If you are the parent, legal guardian, or duly authorized personal representative of an individual, you may use the Services on behalf of this individual. If you are consenting on behalf of an entity, you represent and warrant that you are duly authorized to act on behalf of the entity and accept this Agreement on behalf of the entity.

2.2 Your use of the Service and the features, information and any other offerings is solely at your own risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether expressed or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

2.3 You assume total responsibility and risk for your use of the Service. Healios provides the Service and related information “as is” and does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or non-infringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the services, any merchandise information or on the Internet generally, and Healios shall not be liable for any cost or damage arising either directly or indirectly from any such use or transaction. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, commentary, services, merchandise and other information provided through the website or on the Internet generally. Healios does not warrant that the service will be uninterrupted or error-free or that defects in the service will be corrected.

2.4 Portions of the Services are accessible without registering with us, but to actively use the DREAMS Services or have us process certain personal and health information, you may be required to register for the Services (an “Account”) and affirmatively accept the terms of this Agreement, including the Privacy Policy.

2.5 We may add, modify, or eliminate aspect(s), features or functionality of the Services from time to time for the purposes of compliance with applicable laws and regulations, to effect improvements in security and functionality, to correct errors, or for other commercially reasonable purposes.

Chapter 3.0

Health-related information

We Do Not Provide Medical Advice or Services

3.1 Our Services are intended to enhance the communication, intervention and coordination between Users and Health Care Providers, including healthcare professionals. DREAMS itself does not provide professional medical advice, diagnosis, or treatment.

3.2 Healios is not responsible for health-related information provided to you through the Services comes from independent service providers, such as medical professionals and organizations, including answers to any health-related question you may submit through the Services. Any information that Healios itself may provide in connection with the Services is for informational purposes only, and is not intended as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. nothing stated or posted on the services more generally by Healios is intended to be, and must not be taken to be, the practice of medicine, dentistry, nursing, or other professional healthcare advice, or the provision of medical care.

3.3 Do not disregard, avoid or delay obtaining medical advice from a qualified healthcare provider. Do not use the services for medical emergency needs. If you experience a medical emergency, immediately call a Health Care Professional, an Ambulance (144), or 112. Your use of information provided through the Services is solely at your own risk.

3.4 We do not recommend or endorse any specific service providers, tests, procedures, opinions, or other information that may appear through the Services. If you rely on any information provided through the Services, you do so solely at your own risk.

3.5 Usual, customary and any other charges for any medical or related services rendered by Health Care Providers will apply and will be entirely your responsibility (including through your insurance). You must resolve any dispute between you or any Health Care Provider directly with the Health Care Provider, even if scheduling or other interactions were facilitated by our Services.

No Doctor Patient Relationship

3.6 No licensed medical professional/patient relationship is created by using information provided by, or through the use of, the Services or through any other communications from Healios. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, expertise, quality of work, price or cost information or other information through the services. We do not in any way endorse or recommend any individual listed or accessible through the Services. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on any such information.

3.7 We have no control over, and cannot guarantee the availability of any Health Care Provider at any particular time. We will not be liable for cancelled or otherwise unfulfilled appointments, or any injury resulting therefrom, or for any other injury resulting or arising from or related to the use of the Services whatsoever.

3.8 You are strongly advised to perform your own investigation prior to selecting a Health Care Provider by making confirming telephone calls to the appropriate licensing or certification authorities to verify listed credentials and education, and to further verify information about a particular Health Care Provider by confirming with the Health Care Provider’s office, your current Health Care Provider and the medical association relative to the Health Care Provider’s specialty.

You are responsible for Choosing your Health Care Provider

3.9 You understand that you are ultimately responsible for choosing your own service provider to use the Service. Healios or its designee takes certain limited steps to (a) verify that Health Care Providers participating in the Services hold certain active licenses, certifications or registrations required by law to practice the specialties of the services offered by them through the Services. Healios may also exclude Health Care Providers from our Services who, in Healios’ discretion, have engaged in inappropriate or unprofessional conduct.

3.10 Health Care Providers listed or accessible through the Services with whom you may book appointments enter into contracts with us. Such Health Care Providers generally pay us a fee in order to be listed and/or marketed through the Services. We may provide you with lists and/or profile previews of Health Care Providers who may be suitable to deliver the healthcare that you are seeking based on information that you provide to us (such as specialization, insurance information and proximity to your geographical location). In an effort to aid in the discovery of Health Care Providers and enable the maximum choice and diversity of Health Care Providers who participate in the Services, these lists and/or profile previews may also be based on other criteria (including, for example, Health Care Provider availability, past selections by and/or ratings of Health Care Providers by you or by other of our users, and past experience of our users with Health Care Providers); but we (a) do not recommend or endorse any Health Care Providers, (b) do not make any representations or warranties with respect to these Health Care Providers or the quality of the healthcare services they may provide, and (c) do not receive any additional fees from Health Care Providers for featuring them (i.e., higher or better placement on lists) through the Services.

3.11 In connection with the Services, you may affirmatively direct and authorize us to share your information with one or more specified service provider(s), including your personal information and Protected Health Information.

Chapter 4.0

Responsibilities for Service Providers

4.1 If you are a Health Care Provider or other person or entity in the healthcare or medical industries, you acknowledge and agree that:

4.1.1 You will not use the Services to view, access or otherwise use, directly or indirectly, price, availability, or other information of another Health Care Provider for any purpose other than your own personal, non-commercial use, such as a patient or prospective patient with that Health Care Provider, or in connection with assisting a patient or prospective patient with a referral;

4.1.2 You will not use the Services to establish, attempt to establish, or enforce, directly or indirectly, any agreement or coordination of the prices charged for any product or service; the kinds, frequencies or amounts of any product or service offered; or the client or client categories for any product or service, or otherwise engage or attempt to engage in price fixing, output restriction, or client or market allocation; and

4.1.3 You will not use the Services, directly or indirectly, to engage in any anti-competitive, deceptive or unfair practices, or otherwise violate applicable antitrust, competition or consumer protection laws, or regulations.

4.1.4 You are responsible for setting your configurable security settings in alignment with ICLG requirements including security monitoring, reporting and notification of security incidents to Healios, network connectivity redundancy (as needed), disaster recovery in accordance with ICLG requirements, and administering end user access to limit access appropriately.

Chapter 5.0


5.1 Some parts of the Service may be billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). At the end of each Billing Cycle, your Subscription will renew under the same conditions unless you cancel it. You may cancel your Subscription through the online Apple or Google Play store and distribution channel through which you purchased the Service. We will not refund you when you cancel your Subscription during the course of the Billing Cycle.

5.2 Healios may modify the Subscription Fees at any time and at its sole discretion. Any Subscription Fee change will become effective at the end of the then applicable Billing Cycle.

Free trial

5.3 Healios may at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”). The Free Trial period for any subscription will last for the duration of the time indicated when you subscribed.

5.4 If you enter your billing information when signing up for the Free Trial, you will not be charged until the Free Trial has expired. On the last day of the Free Trial period, unless you cancel your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

5.5 At any time and without notice, Healios reserves the right to modify the Terms of Use of the Free Trial offer, or cancel the Free Trial offer. You can request the deletion of your account at any time.

Chapter 6.0

Accounts and user data

6.1 By accepting these Terms you confirm that you register account information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

6.2 We provide password guidelines. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

User data

6.3 Any information that you upload or submit to us in connection with the Services or your Account, including but not limited to Protected Health Information (defined below), is referred to in this Agreement as “User Data”. You retain all Intellectual Property Rights in your User Data, subject to the rights, licenses, and other terms of this Agreement. “Intellectual Property Rights” means copyrights, trademarks, service marks, publicity rights, database rights, patent rights, and other intellectual property rights or proprietary rights recognized by law.

6.4 You affirm, represent, and warrant that you own or have all necessary Intellectual Property Rights, licenses, consents, and permissions to use—and authorize Healios to use—the User Data you provide in the manner described by this Agreement.

6.5 You agree that by providing any User Data in connection with the Services or your Account, you are granting Healios a non-exclusive, worldwide, royalty-free, sublicenseable, and transferable license to use, reproduce, distribute, prepare derivative works of, and display the User Data non-publicly and internally to Healios for the purposes of providing the Services.

6.6 You agree that the license includes the right to copy, analyze and use any of your User Data as Healios may deem necessary or desirable for research, troubleshooting, debugging, testing, supporting, enhancing or developing services in connection with the Services and future improvements to the Services. The license granted in this section is referred to as the “Services Data License.” You also acknowledge that the Services Data License granted to Healios with respect to your User Data will survive the termination of your Account to permit Healios to retain server copies with User Data, including for back-up, debugging, testing and record retention and legal purposes.

6.7 If you send us feedback, ideas, suggestions, or other materials in regard to the Services (other than your User Data), you waive any potential Intellectual Property Rights and agree that we are free to use it for any purposes whatsoever, including, without limitation, developing and marketing products and services, without any liability or payment of any kind to you.

Protected Health Information

6.8 Healios will make no use of Protected Health Information except as permitted by this Agreement and applicable law. With respect to all User Data, including PHI, Healios will comply with the terms of its Privacy Policy, which is found at https://DREAMS.com/privacy-policy/.

6.9 Healios will make commercially reasonable efforts to maintain the Services in a manner that includes appropriate administrative, technical and physical security measures designed to protect the confidentiality, availability and integrity of User Data as required by ICLG.

Data Security

6.10 Our commitment to privacy and the way we use information you provide to us through the Services is detailed in the Privacy Policy. We follow generally accepted industry standards to protect the personal information submitted to us, including personal data, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We shall not be liable for any losses incurred by you in connection with unauthorized access or use by a third party of (i) the Services or (ii) your personal information.

Chapter 7.0

Intellectual Property

7.1 The Service and its original content, features and functionalities are and will remain exclusive property of Healios AG and its licensors. The Service is protected by copyright, trademark and other laws in Switzerland and other countries. Our copyrights and trademarks may not be used in connection with any product or service without the prior consent of Healios AG.

7.2 You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute, in any manner, the material, including text, graphics, code and/or software. You are permitted to print and download one copy of portions of material from the different areas of the Service solely for your own non-commercial use, provided that you agree not to alter or delete any copyright or proprietary notices from the materials.

Chapter 8.0


8.1 Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service marks of Healios. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

8.2 Any rights not expressly granted herein are reserved by Healios. DREAMS is a brand name used for products and services provided by Healios AG.

Chapter 9.0

Limitations of Liability



Chapter 10.0


10.1 You agree to indemnify, defend and hold harmless Healios, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the website from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement by you.

10.2 We do not disclose information about identifiable individuals, but we may provide our study partners as well as third parties with aggregate information about our users (both website users and users of the DREAMS Service) to analyze for various purposes, including improving service content and delivery, or outcomes analysis. Where we provide aggregated information, information about identifiable individuals will not be identifiable within the aggregated data.

Chapter 11.0

Third Party Rights

11.1 The provisions of paragraphs “Use of the Service”, and “Indemnification” are for the benefit of Healios and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly on its own behalf.

Chapter 12.0

Legal Liability

12.1 This Agreement shall all be governed and construed in accordance with the laws of Switzerland applicable to agreements made and to be performed in Switzerland and countries in the European Union. You agree that any legal action or proceeding between Healios and you for any purpose concerning this Agreement or the parties’ obligations hereunder shall be brought exclusively in the court of competent jurisdiction sitting in Basel Stadt, Switzerland. Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. Healios’ failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. Healios may assign its rights and duties under this Agreement to any party at any time without notice to you.

Chapter 13.0

Dispute Resolution and Arbitration

13.1 In the event of a dispute between you and Healios, other than with respect to claims for injunctive relief, the dispute will be resolved by binding arbitration pursuant to the arbitration rules of the Canton of Basel-Stadt, Switzerland. The place of the arbitration shall be in Basel, Switzerland. Notwithstanding the foregoing, either party may seek strictly injunctive or other non-monetary equitable relief to protect or enforce its Intellectual Property Rights in court. In the event that there is any dispute between you and Healios that is determined not to be subject to arbitration, exclusive jurisdiction shall be in canton or federal court in Switzerland.

13.2 PURSUANT TO THIS AGREEMENT, YOU WAIVE ANY RIGHTS TO BRING, AND AGREE NOT TO PARTICIPATE IN, ANY CLASS ACTION, CONSOLIDATED, MULTI-DISTRICT OR COLLECTIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION. Unless both you and Healios agree, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding.

13.3 You agree that this Agreement and the relationship between you and Healios shall be governed by the laws of the canton of Basel-Stadt, Switzerland.

Chapter 14.0


Termination by You

14.1 You may terminate this Agreement by closing your Account at any time for any reason. Healios shall have no further obligation or liability to you under this Agreement or otherwise, except as required by law (e.g., ICLG, GDPR).

Termination by Healios

14.2 Healios may suspend or terminate your Account for breach if you violate this Agreement or any other policies posted on the Services. Upon termination, you will remain liable for any unpaid amounts owed by you to Healios.

14.3 Healios may suspend or terminate your Account if we determine, in our discretion, that such action is necessary or advisable to comply with legal requirements or protect the rights or interests of Healios or any third party. In such event, you will not be entitled to compensation for such suspension or termination, and you acknowledge Healios will have no liability to you in connection with such suspension or termination. We may also cancel or suspend your registration for any other reason, including inactivity for an extended period, but will attempt to notify you in advance of such cancellation or suspension.

14.4 Upon termination of your Account, all licenses granted by Healios to use the Services will automatically terminate.